Pay your invoice, your way

By checking the box below and submitting payment, the Customer acknowledges they have read, understood, and agree to the following terms in full. This constitutes a legally binding agreement between the Customer and Cobalt & Copper Exterior (“the Company”).

1. Scope of Work

The Company agrees to perform exterior pressure washing and/or soft washing services on the surfaces specifically listed on the Customer's invoice or estimate, which may include: driveways, sidewalks, patios, pool decks, siding, brick, stucco, decks, fences, roofs, and gutters.

Excluded from service unless specifically listed on the invoice: interior surfaces, awnings, solar panels, roof interiors, chimneys, gutter downspout interiors, screens, window interiors, detached structures not listed, landscaping, irrigation systems, and any surface not explicitly identified in the estimate.

Any work outside the agreed scope of work is not included and will be treated as a Change Order (see Section 16).

2. Cleaning Solutions and Chemicals Used

The Company may use a combination of water pressure and cleaning solutions to complete the job, which may include sodium hypochlorite (commercial-grade bleach), surfactants, degreasers, and other EPA-registered cleaning agents appropriate for the surface being cleaned. All chemicals used are selected for their effectiveness and applied according to manufacturer guidelines and industry best practices. The Customer will be notified in advance if a specialty chemical treatment is required for a specific stain or condition.

3. Pre-Existing Conditions Disclaimer

The Customer acknowledges that many properties, particularly older ones, have pre-existing conditions that may be present before service begins, exposed during cleaning, or worsened as a natural result of the cleaning process. These conditions may include, but are not limited to: loose, cracked, or spalling concrete; rotten, failing, or deteriorated wood; loose or damaged siding; chipped, peeling, or failing paint; damaged or cracked stucco; broken window seals or damaged windows; existing roof or plumbing leaks; loose or cracked roof tiles/shingles; and oxidized or weathered surfaces.

The Company is not responsible for damage, failure, or the exposure of any pre-existing condition described above. The Customer is encouraged to point out any known issues prior to the start of service so the Company can take extra precautions or exclude the area from cleaning.

4. Customer Responsibilities

The Customer is responsible for the following prior to the Company's arrival: removing all vehicles from the driveway and work area; removing or relocating fragile decorations, furniture, potted plants, and personal property from the work area; securing all pets away from the work area for the duration of the service; closing all windows and doors; and notifying the Company, in advance, of any known leaks, loose siding, electrical issues, or delicate surfaces before work begins.

Failure to complete the above may result in delayed service, rescheduling fees, or the exclusion of affected areas from the scope of work, at the Company's discretion. The Company is not liable for damage to items that were not removed or disclosed as instructed above.

5. Assumption of Risk

Pressure washing and soft washing involve the use of pressurized water and cleaning chemicals. Despite the Company's use of reasonable care, industry-standard equipment, and trained technicians, the Customer acknowledges that inherent risks exist when cleaning older, weathered, damaged, or deteriorated materials. These risks include, but are not limited to, further loosening of already-compromised materials, removal of failing paint or coatings, and exposure of damage that existed prior to service. The Customer accepts these risks by agreeing to service.

6. Limitation of Liability

The Company's liability for any claim arising from services performed is limited to the amount paid by the Customer for the specific service in question. The Company, its owners, employees, and subcontractors are not liable for incidental, indirect, or consequential damages of any kind. The Company carries general liability insurance (see Section 21), and any valid claim for property damage directly caused by the Company's negligence will be handled through that policy.

No Guarantee on Certain Stains. The Company does not guarantee complete removal of the following, as they may be permanent regardless of method used: oil stains, rust stains, paint overspray or drips, deep-set tire marks, battery acid stains, permanent discoloration, and organic staining embedded within concrete pores (oxidation). The Company will make reasonable efforts to improve the appearance of these conditions but cannot guarantee full removal.

7. Soft Wash Disclaimer (Roof and Siding)

Soft washing uses low-pressure application of cleaning solution rather than high-pressure water to safely treat roofs and siding. The Customer understands and agrees that dead moss, algae, lichen, and mildew may not disappear immediately and can take several days to several weeks to fully release and wash away with rain and weathering. Some staining may be permanent and may not fully resolve even after the appropriate waiting period. Additionally, the cleaning process may reveal damaged shingles, loose tiles, or other roofing conditions that were not visible prior to service. The Company is not responsible for any broken, damaged, or deteriorated property discovered during or after the completion of services, as this reflects pre-existing conditions rather than damage caused by the Company.

8. Plant and Landscaping Disclaimer

The Company will take reasonable precautions to protect landscaping, including pre-rinsing and covering plants where practical. However, some plants and grasses are sensitive to cleaning solutions, and the Customer acknowledges that discoloration, wilting, or damage to landscaping near the work area is possible. The Company is not liable for damage to plants, mulch, or landscaping features unless caused by direct and demonstrable negligence.

9. Window Disclaimer

The Company is not responsible for: failed or fogged window seals that existed prior to service; windows that were improperly installed or already out of level/frame; existing cracks or chips in glass; or water intrusion/leaks caused by defective, deteriorated, or improperly applied caulking. Pressure and soft washing may reveal these pre-existing conditions but do not cause them.

10. Concrete Disclaimer

Pressure washing cleans the surface of concrete but does not repair it. The Customer acknowledges that cleaning may expose or make more visible: existing aggregate (small stones within the concrete), old patches or repairs, color variation or unevenness, hairline or existing cracks, and areas of weak, spalling, or deteriorating concrete. These conditions are pre-existing and become more visible after dirt, grime, and staining are removed — this is a normal and expected result of cleaning, not damage caused by the Company.

11. Roof Disclaimer

Roof cleaning may reveal pre-existing conditions that were previously hidden by dirt, moss, or algae buildup, including existing leaks, broken or cracked tiles, loose or lifted flashing, and general wear from aging shingles or roofing material. The Company is not responsible for pre-existing roof conditions or damage that is exposed, rather than caused, by the cleaning process.

12. Surface Coatings, Sealers, and Finishes Disclaimer

Many exterior surfaces are treated with a protective or decorative coating — including but not limited to sealer or sealant on pavers, concrete, or brick; stain or sealer on wood decks and fences; paint or clear coat on stucco, trim, or siding; and coatings or sealcoat on asphalt. The Company uses professional judgment, appropriate pressure levels, and industry-standard technique on every job, and technicians are trained to work carefully around coated and finished surfaces. Despite this care, pressure and soft washing can dull, lift, thin, or strip these coatings, sealers, and finishes as an inherent result of the cleaning process, regardless of the age or condition of the coating. The Company is not responsible for damage to, or loss of, any surface coating, sealant, stain, paint, or finish encountered during service. The Customer is encouraged to disclose any recently applied or high-value coatings before work begins so the Company can discuss options, including excluding an area from service.

13. Payment Terms

Payment is due in full at the time specified on the Customer's invoice or estimate. The Company collects the full invoice amount upfront and does not accept partial payments or deposits. Accepted payment methods are listed on this payment page. Card, Apple Pay, Google Pay, and Venmo payments include a 5% transaction fee, disclosed before the Customer completes payment; cash payments are not subject to this fee. Invoices not paid within the agreed timeframe may be subject to a late fee of 1.5% per month or the maximum allowed by law. Accounts sent to collections will be responsible for all collection costs, court costs, and reasonable attorney's fees incurred by the Company in the process of collecting payment.

No Refund Policy. All sales are final. Due to the nature of labor, equipment, and chemical costs incurred once service is scheduled or performed, no refunds will be issued for completed services. If the Customer has a concern about the quality of service, please refer to Section 17, Satisfaction Policy.

14. Weather Policy

Weather conditions such as rain, high wind, freezing temperatures, or lightning may interfere with the Company's ability to safely or effectively perform services. If weather makes it unsafe or impractical to perform work, the Company reserves the right to reschedule the appointment to the next available date at no additional charge to the Customer.

15. Cancellation Policy

The Customer must provide at least three (3) days' notice to cancel or reschedule an appointment without penalty. If the Company has already traveled to the property or purchased materials specifically for the job, the Customer is responsible for full payment regardless of notice given. Cancellations made with less than three (3) days' notice will be charged the full price of the scheduled service.

16. Change Orders

Any additional work discovered or requested once the job is underway — including but not limited to additional surfaces, heavier-than-expected buildup, or specialty treatments — is not included in the original scope of work and requires Customer approval before proceeding. Change orders may incur additional charges, which will be communicated to the Customer prior to performing the additional work.

17. Satisfaction Policy

Customer satisfaction is important to the Company. If the Customer is dissatisfied with any part of the completed service, they must notify the Company in writing within 48 hours of service completion. This allows the Company the opportunity to inspect the area in question and, if appropriate, reclean the affected area at no additional cost. Claims made after 48 hours may not be eligible for reservice.

18. Force Majeure

The Company is not liable for delay or failure to perform services due to causes beyond its reasonable control, including but not limited to: rain, wind, storms, fires, natural disasters, power outages, equipment failure, government restrictions or orders, or other acts of God. In such events, the Company will reschedule the affected service as soon as reasonably possible.

19. Indemnification

The Customer agrees to indemnify and hold harmless the Company, its owners, employees, and subcontractors from any loss, claim, damage, or expense arising from hazardous conditions on the property that the Customer failed to disclose prior to service, to the extent permitted by law.

20. Photo and Media Release

The Customer grants the Company permission to take before-and-after photographs and/or video of the work performed at the property. The Customer grants the Company the right to use these images for advertising, marketing, social media, and portfolio purposes. No personally identifying information (such as address or name) will be shared without separate consent.

21. Insurance

The Company maintains general liability insurance covering the services provided. Proof of insurance is available upon request.

22. Right to Refuse Service

The Company reserves the right to refuse or discontinue service if conditions are deemed unsafe for technicians or equipment, if the property is found to be in a condition significantly different than described, or if the Customer's requests fall outside the agreed scope of work and no change order is approved.

23. Access and Utilities

The Customer agrees to provide the Company with reasonable access to the property and a working water source and electrical outlet (if needed) at no cost to the Company. Delays caused by lack of access or utilities may result in additional trip or rescheduling fees.

24. HOA and Property Restrictions

It is the Customer's responsibility to notify the Company of any Homeowners Association (HOA) rules, permit requirements, or property restrictions that may affect service. The Company is not responsible for HOA violations resulting from the Customer's failure to disclose such restrictions.

25. Entire Agreement, Severability, and Governing Law

This Agreement, along with the invoice/estimate provided to the Customer, constitutes the entire agreement between the parties and supersedes all prior discussions. If any provision of this Agreement is found unenforceable, all remaining provisions will remain in full force and effect. This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes arising from this Agreement shall be resolved in the courts of Santa Clara County, California. In any such dispute, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs, in addition to any other relief awarded.

26. Payment Processing, Transaction Fee & Data Security

All online card payments are processed by Stripe, a PCI-compliant payment processor. The Company does not receive, view, transmit, or store the Customer's full card number, CVV, or other sensitive payment credentials — these are captured directly by Stripe's secure systems. Card, Apple Pay, Google Pay, and Venmo payments each include a 5% transaction fee to offset processing costs; this fee is shown to the Customer before payment is completed. Paying by cash avoids this fee entirely. For payments made via Venmo or cash, the Customer is responsible for confirming payment was received by contacting the Company directly, as these methods are not automatically reconciled with the Company's invoicing system.

27. Returned Payments & Disputed Charges

A fee of $35 will be charged for any electronic payment that is declined, reversed, or otherwise dishonored after initial acceptance. If the Customer initiates a credit card chargeback or payment dispute for services that were actually rendered, without first contacting the Company in writing as described in Section 17 (Satisfaction Policy), the Company may treat the chargeback as a breach of this Agreement and pursue recovery of the disputed amount, plus any chargeback fees, collection costs, and reasonable attorneys' fees incurred, to the extent permitted by law.

28. Electronic Signature and Acknowledgment

By checking the box below, the Customer confirms they are at least 18 years of age (or the age of majority in their state), are the property owner or an authorized representative of the property owner, and are electronically signing and agreeing to this Service Agreement in its entirety, including the No Refund Policy, Assumption of Risk, Limitation of Liability, and all disclaimers listed above.

Version: Cobalt & Copper Exterior Service Agreement, July 2026.